Please find below useful information for guests.
A few notes about us...
We are a Quality Accredited Agency and inspect our cottages each year.They vary in the level of luxury they offer and the rentals reflect this.
All cooking (except in Rose Cottage) is by electricity.
All cottages have TV either Freeview or Sky TV.
Cots and high chairs are available on request, where stated.
Duvets and pillows are supplied for all beds.
Towels and tea towels are not supplied, unless stated.
There are grocery stores in most villages. The nearest supermarkets are Tesco, Sainsbury's, Lidl and the Co-operative Food Store in Helston.
Electricity is either included in the rental or supplied via a £1 coin meter.
WiFi is available in many of our cottages and in some pubs.
Mobile phone reception is poor in many parts. There are public call boxes and most pubs have a payphone.
There are a few street lights. A torch is recommended if you are not used to darkness and a skyful of stars.
You may notice more insects than you are used to at home!
Pets are allowed in cottages where stated at the extra charge of £30.00 per pet per week. Pets must not be left in the cottage unattended.
Single beds are 3 feet wide unless otherwise stated.
We request that you do not smoke inside our cottages.
Our Complaints Procedure
We sincerely hope that you will not feel you have any grounds for complaint before or during your holiday. If you do complain, we assure you that what you say will be taken seriously and judged as fairly as we can. Insofar as we are able, we shall endeavour to put things right as quickly as possible so that you an enjoy your stay. We also welcome being notified about smaller faults, such as failed light bulbs, dripping taps or overflows, so that these can be rectified.
The following explanations may help to clarify our complaints procedure:
We, the agents, are responsible for the accuracy of descriptions in our brochure and on our website. We take great pains to make sure everything we say is correct and not misleading, but please note we can only deal with matters of fact, not taste. If you do not like the owner’s choice of colour scheme or fabric design, this is not a case of mis-description. If you do have a complaint about accuracy, however, do contact us immediately.
The owner is responsible for furnishings, equipment and cleanliness of their property. Every property has a caretaker who takes responsibility for these hings, so do contact him or her in the first instance if you have a complaint. Your property also has a cleaner who cleans thoroughly between visitors. If you have any complaints about cleanliness, please contact the caretaker immediately.
Contact addresses and phone numbers for the caretaker, and or owner are shown on the information sheet at the property.
If you are not satisfied with the way the caretaker deals with your complaint, then please contact Cadgwith Cove Cottages, telephone 01326 290162 or email email@example.com.
Complaints need to be notified immediately so that on-the-spot remedial action can be taken if needed. We are not able, under any circumstances, to onsider any complaint that is made after the holiday visit has finished.
Booking Terms and Conditions
Click on the following links to download a booking form - (PDF) | (WORD)
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